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    • Terms and Conditions

    Home - Terms and Conditions

          Delivery and collection

          1. Full payment is required before scheduling delivery 

          2. The customer may collect the purchased goods directly from the showroom or warehouse at their own risk.

          3. We offer a complimentary storage period of up to 60 days from the invoice date for all orders.

          4. After the free storage period or 60 days is expires, a storage fee of 2% of the original invoice value will be applied weekly for maximum storage period of 6 months. 

          5. If the storage period exceeds 6 months, the invoices will be canceled and the invoice amount will be credited to the customer's account minus the storage charges.

          6. A 300 SAR cancellation fee will be charged for customers who cancel a delivery appointment twice. This fee must be paid before scheduling a new delivery.


          a women carrying a box

          Terms of return and exchange

          1 - The original invoice must be present upon return / replacement / maintenance.

          2 - The customer has the right to recover the amount when canceling the invoice, provided that the cancellation takes place within a period not exceeding 5 days from the date of issuance of the invoice, provided that it is not received.

          3 - The customer has the right to replace the goods within a period not exceeding 10 days from the date of issuance of the invoice, provided that it is not received.

          4- It is not possible to return or replace special orders, and 50% of the value of special orders must be paid as a first payment, and the customer has no right to cancel the order in the event of a delay in the arrival of the order

          5 - In the event of replacement, the remaining amount of the original invoice is transferred to our balance for the benefit of the customer, as the replacement / return period is calculated from the date of the first invoice.

          6 - Accessories, mattresses, carpets, pillows and bed covers cannot be returned or exchanged after opening.

          7 - The full amount of the invoice must be paid within a maximum period of 10 days from the date of issuance of the invoice, and in the event that this period is exceeded, the invoice is automatically canceled and the amount is transferred as a balance with us in favor of the customer. 

          8- After removing the spaces and confirming the sizes, the customer bears the responsibility for choosing the sizes, and in the event that the goods do not match the spaces / inconsistency in colors / the goods do not enter from the main or internal entrances or stairs, the company is not fully responsible for that and the goods will be left at the delivery site.


          9 - In the event that the invoice is canceled, the customer will return the amount within 14 working days, with a deduction of 5% of the invoice value as an administrative fee.

          10 - During the period of seasonal offers and discounts, the customer has the right to exchange or refund only if the goods are defective.

           


           After sales services
          1- We guarantee you the lowest prices within a period not exceeding 14 days from the date of issuing the invoice, provided that the necessary documents are submitted, knowing that liquidations / discounts and direct purchases from factories and suppliers are not covered by this policy
          2- The company provides maintenance service (not including misuse or consumption) that is determined by the competent employee in accordance with the warranty terms of the products manufacturers.




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